Refund policy

We want your pet actually using the thing you bought. If something's
wrong, here's exactly how we handle it.

**Damaged, defective, or wrong item.** Email us within **30 days of
delivery** with your order number and a photo of the problem. We'll send a
replacement or a full refund — usually without making you ship anything
back. This is the fastest path and covers the large majority of issues.

**Changed your mind.** Unused items in their original packaging can be
returned within **30 days of delivery**. Email us first for the return
address — **do not** send anything to the address on the package, as our
items ship from supplier warehouses that can't accept returns. Return
shipping for change-of-mind returns is paid by the customer. Once the
return is delivered and inspected, we refund the purchase price to your
original payment method within 10 business days.

**What we can't take back.** Used chew toys, opened catnip/silvervine
products, and anything a pet has gotten their teeth or fur into — for
hygiene reasons. If a product *failed* during normal use, that's a defect
(see above), not a return, and we'll make it right.

**Order cancellation.** Email us as soon as possible. Orders can be
cancelled for a full refund any time before they ship (usually within
1–3 business days of ordering). After shipping, the return process above
applies.

**Refund timing.** Refunds are issued to the original payment method.
Allow 5–10 business days after we confirm the refund for it to appear on
your statement, depending on your bank.

Questions: **strab366@gmail.com**