Shipping policy

**Where we ship.** We currently ship to addresses in the United States
(no PO boxes for some items; we'll email you if yours is affected).

**Processing time.** Orders are processed within 1–3 business days.
You'll get a confirmation email when your order is placed and a tracking
number as soon as it ships.

**Delivery time.** Most orders arrive within **8–15 business days** of
shipping. We work directly with our suppliers' warehouses, and some items
ship from overseas — that's part of how we keep prices where they are. If
you need something for a specific date, order early or email us first and
we'll tell you honestly whether it will make it.

**Tracking.** Every order includes tracking. If your tracking hasn't
updated for 10 business days, email us and we'll chase it.

**Split shipments.** If you order several items, they may arrive in
separate packages on different days. You'll only ever pay one shipping
charge (or none — see our free shipping offer at checkout).

**Lost or stuck packages.** If tracking shows your order lost, stalled for
more than 15 business days, or delivered somewhere that isn't your
address, contact us within 30 days of the ship date. We'll reship or
refund — your choice.

**Wrong address.** If you catch an address mistake, email us as fast as
you can. We can usually fix it before the order ships; after it ships we
can't reroute a package.

Questions: **strab366@gmail.com**